When you’re investing time and money into home heating, trust isn’t optional, it’s essential. In an industry where misleading claims, hidden costs, and broken promises are too common, Trust Electric Heating was founded on a simple principle: transparency and trust.
Our name is a promise. And over a decade of serving 10,000+ UK customers, we’ve proven that promise again and again.
This is why you can Trust Electric Heating.
We didn’t choose our name lightly. When our CTO Scott invented the NEOS electric radiator, he’d seen too many heating companies mislead customers with exaggerated claims, hidden fees, and products that didn’t deliver.
He wanted to build something different: a heating company customers could actually trust.
It’s our commitment to:
Honest communication
Transparent pricing
Quality products
Genuine customer care
Proven performance
We don’t just say our radiators last, we guarantee it. 25 years on all NEOS electric radiator components (except the thermostat, which has a 5-year guarantee).
Why does this matter?
It’s the longest guarantee in the UK heating industry
We stand behind our product because we know it lasts
You won’t face unexpected replacement costs
It proves our confidence in NEOS quality
Compare this to competitors:
Most electric radiators: 2-5 year guarantees
Gas boilers: 5-10 years (then £2,000-£4,000 replacement)
Heat pumps: 5-7 years on parts
Our 25-year guarantee isn’t just industry-leading, it’s unmatched.
Every NEOS electric radiator is manufactured in Britain. Not imported. Not assembled from foreign parts. Genuinely British.
Why this matters:
Rigorous UK quality standards
Supporting British jobs and manufacturing
Shorter supply chains (better for environment)
Direct control over quality at every stage
Faster customer support and parts availability
We’re proud to carry the Made in Britain certification, a mark of genuine British manufacturing excellence.
Since 2014, we’ve installed NEOS radiators in over 10,000 UK homes. From Cornwall to Scotland, from modern flats to Victorian terraces, from families to retirees.
We believe you deserve to know exactly what you’re paying for and why.
Our pricing approach:
Clear, upfront quotes with no hidden costs
Detailed breakdowns of what’s included
No pressure sales tactics
No misleading “limited time offers”
Honest advice about whether NEOS is right for your home
Domestic NEOS electric radiators start from £860. That’s not the cheapest on the market, and we won’t pretend it is. But it’s fair pricing for a premium product with a 25-year guarantee, Made in Britain quality, and genuine energy-saving technology.
Some companies use home visits as opportunities to hard sell or recommend you products you didn’t ask for.
We don’t do that.
When our heating advisors visit your home, they’re there to:
Assess your heating needs honestly
Recommend the right NEOS radiators for each room
Provide accurate running cost projections
Answer your questions transparently
Give you a no-obligation quote
If our NEOS electric radiator isn’t right for your home, we’ll tell you. We’re not here to make a quick sale, we’re here to build long-term trust.
Trust Electric Heating isn’t just trusted by customers, we’re recognized by industry experts:
19 awards won (so far), 27 shortlisted across innovation, business excellence, and customer service categories.
Featured in national media:
BBC Radio
BBC Look North
Channel 4 (twice)
Talk TV
The Guardian
Yorkshire Evening Post
Certifications and compliance:
CE marked
Lot 20 compliant
Which? Trusted Trader
Made in Britain
We’re a family-run business, that means:
Decisions are made with long-term customer relationships in mind
We care about our reputation in every community we serve
Customer service isn’t outsourced, it’s personal
We’re accountable to the people we serve
When you call Trust Electric Heating, you’re speaking to people who genuinely care about your comfort and satisfaction.
The NEOS Radiator: Innovation You Can Trust
Our NEOS electric radiator represents over a decade of research, development, and real-world testing.
Soapstone Core Heat Retention - Natural soapstone stores heat and releases it gradually for 20-40 minutes after the radiator switches off.
Quadvex Convection System - Double the usual flutes means double the heat distribution. Warm air moves effectively through your entire room, no cold spots.
Cool-Wall Technology - Prevents up to 40% heat loss through the back wall. More of the heat you pay for stays in your room.
Serpentine Airflow Air travels through the radiator in a serpentine pattern, staying in contact with the core longer for faster, more efficient heating.
Customer Care That Goes Beyond the Sale
Every customer gets a free, no-obligation heating assessment. Our advisors visit your home to:
Educate you about how NEOS works
Assess whether it’s suitable for your property
Measure rooms accurately
Provide a detailed, transparent quote
No pressure. No obligation. Just honest advice.
We’re proud to support those who serve our communities and country:
NHS staff discounts - Supporting healthcare heroes
Armed Forces discounts - Honoring military service
It’s a small way to say thank you to those who give so much.
Don’t just take our word for it. Here’s what real Trust Electric Heating customers say:
“Must be the best company in the UK. Everyone there is polite, efficient and a delight to deal with. The products are excellent.” - Steve
“I am not only delighted with the heating system but was very impressed with Matt and Findlay, the fitters. Very polite and friendly and tidied up after themselves which I really appreciated. Would highly recommend Trust Electric Heating. Thank you” - Sally
“I would highly recommend trust heating the staff are very helpful and knowledgeable, nothing is too much trouble and it’s great to have a British company providing such a good product economical and a smart fashionable item to have in your home .Well done Trust Heating” - Michelle
“Absolutely the best investment in a heating system I ever made. I upgraded to wireless thermostats. The system was installed very quickly and efficiently, everything explained and I understood. I would recommend it without hesitation. Thank you Trust Electrical Heating” - Margareta
The heating industry has a reputation problem. Too many companies:
Make exaggerated claims
Hide costs in small print
Use high-pressure sales tactics
Disappear after installation
Offer short guarantees because they don’t trust their own products
We built Trust Electric Heating to be different.
Our name is a daily reminder of what we stand for:
Honesty
Quality over quick sales
Long-term relationships over short-term profits
Customer care over corporate targets
When you choose Trust Electric Heating, you’re choosing:
25-year guarantee - Industry-leading protection
Made in Britain quality - Genuine British manufacturing
Transparent pricing - No hidden costs
Honest advice - We’ll tell you if NEOS isn’t right for you
Proven performance - 20,000+ satisfied customers
Ongoing support - We’re here for the long term
Award-winning innovation - Recognised excellence
Family business values - Personal, accountable service
If you’re tired of heating companies that overpromise and underdeliver, it’s time to experience the Trust Electric Heating difference.
Get your free, no-obligation heating assessment today:
Call: 0800 5999 109
Email: [email protected]
Our team will:
Answer all your questions honestly
Assess your home’s heating needs
Provide transparent, detailed quotes
Give you genuine advice, even if it means recommending something other than NEOS
Because trust isn’t just our name, it’s our promise.
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Quick installation and a 100 day warmth guarantee. Whether you’re buying one or several radiators, if our radiators don’t heat your room to a minimum of 20 degrees we will undertake to upgrade or replace the radiators free of charge.
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