How will your electric radiators perform in a poorly insulated property?

If you have a poorly insulated property, you may be wondering if electric radiators are a suitable heating option for you. At our company, we take into account the unique characteristics of your property, including insulation and glazing, to calculate the required efficiency factor for each room. This means that if you have a poorly insulated property, we will provide you with a larger radiator with an increased efficiency factor to ensure optimal performance. So, you can rest assured that our modern electric radiators will provide you with reliable and efficient heating, regardless of your property's insulation

How slim are your electric radiators?

If you're looking for slimline electric radiators, you'll be pleased to know that our range is genuinely ultra-slim, measuring just 6.5cm deep. This is a significant advantage over other manufacturers, who typically offer radiators that are 10cm deep and may charge an additional fee for slimmer options. With our electric radiators, you can enjoy sleek and stylish heating solutions that take up minimal space in your home.

What areas do you cover?

At Trust Electric Heating, we provide our advanced heating technology and services to customers throughout the UK, including England, Scotland, Wales, Northern Ireland, and Ireland. With our dedicated team of experts, you can trust us to deliver efficient, reliable, and cost-effective electric heating solutions for your home or business, no matter where you are located. We are committed to providing excellent customer service and ensuring that our customers have access to the latest and most innovative electric heating products on the market.

Faqs Index - Trust Electric Heating

Q: Is electric heating efficient?

Electric heating can be a highly efficient method of heating your home. While all electrical appliances are 100% efficient in converting input energy to output energy, the extent of their efficiency and heat levels can vary. Our heaters stand out due to their unique combination of a storage element and aluminium construction, which maximises heat output while minimising energy usage. This makes our heaters an excellent choice for those seeking efficient and cost-effective heating solutions for their homes.

Q: How much radiant heat, how much convection?

If you're considering the NEOS radiator, you may be wondering about the ratio of radiant heat to convection. This radiator is primarily convection-based, with 80% of the heat you feel generated through the process of drawing in cold air and releasing warm air. The remaining 20% of heat is radiant, which you can feel more closely by standing near the top lid of the radiator. This combination of radiant and convection heating provides an efficient and effective way to keep your home warm and comfortable.

Q: How does electric heating work?

Electric heating is a common and convenient way to keep your home warm and comfortable. At its core, electric heating works by converting electrical energy into heat energy. This is achieved through heating elements, such as coil wires, which generate heat when an electrical current is passed through them. The heat energy is then transferred to the surrounding air, warming the room. Some electric heaters use radiant heating elements to directly heat objects in the room, while others use forced-air systems to circulate heated air via a convection process. It's worth noting that the type of electric heater and heating element used can affect its efficiency and operating process.

Q: Are your electric radiators storage heaters?

Our electric radiators are classified as a patented Electric Radiators, equipped with numerous energy-saving features. These innovative heaters combine the benefits of an electric radiator and a storage heater. Here's how they work: suppose you want your room to reach a temperature of 20 degrees Celsius. The radiator will use electricity to heat the room to that temperature and then turn off, conserving energy. However, its soapstone core will continue to emit heat to maintain the desired temperature without using any more electricity. The radiator operates on a cycle, only running for 17-30 minutes each hour. This means you can enjoy the benefits of a storage heater without the high energy bills, and you have full control over the heating 24 hours a day.

Q: Are we a Which electric Radiator?

If you're looking for reliable and trustworthy electric heating solutions, you'll be pleased to know that we are a proud member of the Which? Trusted Traders scheme. This endorsement programme recognises reputable traders in the electric heating industry and sets a high standard for customer service and product quality. To become a Which? Trusted Trader, a company must pass a rigorous assessment process and meet strict criteria. By choosing a Which? Trusted Trader like us, you can be confident that you are working with a reputable and trustworthy provider of electric heating solutions. Look out for the Which? Trusted Trader icon on our branding and promotional material.

The NEOS Radiators

Is electric heating efficient?

All electrical appliances are 100% efficient, 1kw in = 1kw out. However, to what extent are they efficient? This is what sets our heaters apart – our storage element and aluminium allow for minimum energy usage and maximum usable heat output.

How will radiators perform in a poorly insulated property?

Our radiators are calculated for each of your rooms based on an efficiency factor - this takes into consideration your insulation, glazing and nature of your property. So, if you have a poorly insulated property, we will increase the efficiency factor - supplying you with a larger radiator that will ensure your radiator performs optimally.

How slim are your radiators?

Our radiators are genuinely ultra slim, at only 6.5cm deep compared to other manufactures that are 10cm deep and charge an extra for anything slimmer.

How much radiant heat, how much convection?

The NEOS is mainly a convection-based radiator - this means that 80% of the heat you feel is based on the convection process, of dragging cold air and then releasing warm air - the other 20% is radiant heat - which you can feel the closer you get to the radiator through the top lid.

How long is my radiator guaranteed for?

Your radiator is guaranteed for 25 years and your thermostat is guaranteed for 5 years - one of the longest and all inclusive guarantees in the industry - check our Terms & Conditions for more info!

How does Electric Heating work?

Sounds like a silly question, but it’s not we promise! Electric heating works by converting electricity into heat. This is typically done by heating elements, such as coil wires which are designed to heat up when an electrical current is passed through them. This heat can then be transferred to the surrounding air, which in turn warms the room. Some electric heaters use radiant heating elements that directly heat objects in the room, while others use forced-air systems to circulate heated air via a convection process.

NOTE: The type of electric heater and heating element used will determine how the heater operates and the level of efficiency it provides.

How do your radiators warm the room?

Our radiators draw cold air in from the floor and rapidly convert it into warm air using our double / triple convection flutes. We use double / triple convection flutes to increase the warm air flow throughout the room and this results in a quicker heat up time. Other companies just use single convection flutes. Our radiators have a sensor to measure the room temperature at the floor level (the coldest part of the room) ensuring even heat distribution and no more cold feet. Other manufactures use complicated and expensive wall mounted thermostats that turn the radiators off after only the top half the room has been heated.

Are your radiator controls easy to use?

The choice is yours, we recommend an analogue control that is very simple to use and easy to understand. It allows complete temperature and timed control of the radiator. However if you would like a very complicated expensive digital control, used by other larger manufactures, then we can provide one

Are your Electric Radiators storage heaters?

The NEOS is a hybrid electric radiator – combining the benefits of an electric radiator and a storage heater. They feature a built-in storage core but also provide direct heat. For example, if you set your room to 20 degrees, the radiator will initially use electricity to heat the space to the desired temperature. Once this is achieved, it stops consuming electricity and utilises its soapstone core to maintain the temperature, emitting heat without additional power consumption.

The radiator operates in cycles, typically running for only 17-30 minutes each hour, making it highly energy-efficient. This design provides the advantages of a storage heater, such as heat retention, while keeping energy bills lower, along with full controllability 24 hours a day.

Are we a Which? electric radiator?

We are proud to be one of the few Which? Trusted Traders, especially in the industry we are in! The Which? Trusted Traders is an endorsement scheme that recognises reputable traders, it is designed to raise the standard of the trade industry for consumers, by setting a benchmark they expect all traders to meet before they can become endorsed. All traders who successfully pass the assessment process become a Which? Trusted trader and can use the icon on their branding and promotional material.

Comparisons

Why should you switch to electric when gas is cheaper?

On the face of it, gas seems cheaper due to the difference in energy unit costs, but there are LOTS of hidden costs with gas heating.

- Gas boilers need servicing every year, which will set you back around £80 a pop. Let alone when you need a complete new boiler, which can cost you up to £5,000!

- Gas heating can also be very inefficient, with boilers only converting between 60% - 90% of heat to the radiators.

- On average, boilers come with a 1-5 year warranty vs our 25 year guarantee. So, if your boiler breaks after 5 years (which they often do!), you’ll be responsible for covering the high replacement costs. With Trust, you’ve got 25 years cover as standard.

- The 2025 GAS boiler Ban means no new gas boilers can be installed in new homes and then in 2035 no gas boilers can be repaired, this, alongside the rising cost of gas versus electric energy prices, will force UK homeowners to switch to electric.

What’s the difference between gas and electric?

The difference between gas and electric is that a gas heating system requires a boiler which is filled with gas and then heats water, then it will distribute to the radiators in the house one by one. on the other hand, electricity is just electric currents heating up. most electric radiators are plugged into sockets.

What is the difference between a soapstone and a clay core?

The NEOS Radiators have a soapstone core, which is a natural metamorphic rock that has been used for thousands of years in heating and cooking. The reason we chose soapstone as our storage element is due to its ability to absorb, hold, and radiate heat without burning or melting, making it the ideal choice for efficient electric heating. We have found a way to compress 16cm of soapstone into just 2cm, which is how we are able to keep our radiators warmer for longer. On the other hand, clay cores, also known as chamotte, are porous and prone to cracking due to moisture from the air passing through the core. This causes small cracks in the core, similar to the way a river bed is formed. This moisture can cause the clay to expand and contract, leading to further cracking over time. In contrast, soapstone is non-porous and does not crack when exposed to moisture, making it a superior choice for heating cores in electric radiators. So, the main differences between a clay and soapstone heating core are their ability to hold and radiate heat, and their susceptibility to cracking due to exposure to moisture. At Trust Electric Heating, we chose soapstone for our NEOS Radiators due to its superior heat retention and durability, ensuring our customers receive the highest quality heating experience. Check out an independent website: https://www.geologysuperstore.com/product/soapstone/ and ask your Heating Engineer to show you the Soapstone Test.

Oil filled radiators are cheaper to buy than your heaters - what’s the main difference?

Oil Heaters are slow to produce heat, this is because they depend on the liquid to warm first before providing any heat. This process is slow because the heat needs to travel to the casing and then to the air. Oil-Filled Heaters are also very heavy, making them difficult to move from one place to another and aren’t suitable for larger spaces as they are radiant heaters NOT convection heaters. Whereas the NEOS doesn’t need to be on all the time to feel the impacts of the radiator- this is because the heating system is a convection-based heating solution and can be used in larger spaces. Oil-filled radiators tend to have a shorter guarantee too.

Is the NEOS suitable for passive homes?

Our electric radiators are an ideal solution for passive homes, where insulation is to a high standard due to their sustainable nature.

Is the NEOS electric radiator good for supplementary heating?

This is dependent on the nature of the room and the heating it already has. Our radiators are supplied to heat up certain room sizes - so we wouldn’t recommend, in most cases, a radiator that would only heat up half (or a supplementary part) of your room. Also, there is the question of Return on Investment - the NEOS radiators are a long-term investment, not a short-term supplementary heating option - speak with our Team to see how this applies to you!

How is the NEOS electric radiator different to old night storage heaters?

The NEOS is a Hybrid Electric Radiator which operates on standard electricity tariff instead of relying on cheaper night tariffs like E7 and E10, used by older storage heaters. Radiators like the NEOS Electric Radiator use their soapstone core to continue to emit heat even after being switched off, reducing overall electricity use. Older storage heaters, by comparison, work by storing heat in internal blocks overnight and releasing it during the day.

Another notable difference between Night Storage Heaters and Hybrid Electric Radiators is their appearance. Night Storage Heaters are often bulkier, typically measuring 17 to 20 cm in depth, which reflected the design priorities of their era. Hybrid Electric Radiators, such as the NEOS, are slimmer, at just 6.5 cm in depth, and come in a variety of colours, shapes, and sizes, offering more versatility for modern interiors.

How is the NEOS electric radiator different from other german radiators?

Many German radiators look very similar, but they only contain clay (also known as chamotte or grog) in their core, which has poor heat retention. Our radiators uniquely contain soapstone. When compressed with 200 tonnes of pressure it is compacted from 16cm to 2cm making it incredibly dense, non-porous and to ensure a very fast warm up time and longer heat retention.

How does your cool wall technology differ from that of your competitors?

We are the only electric radiator on the UK market with a different front panel to back - with a PATENTED back wall technology. Our dimpled back wall means that 40% of heat normally lost to your back wall, is put straight back into your room. This means your radiator is utilising 100% of the heat it creates!

How are you different to a high heat retention radiator?

A ‘high heat retention’ radiator is something that is specified under the EPC rating & SAP Calculation, it must hold 40% of its heat 14 hours after the radiator has been turned off - this is normally a Dimplex Quantum. Regular electric radiators, that reach full power after 5 minutes, are classed as a ‘direct acting radiator’. Unfortunately, the NEOS’ sit in a grey area - as they don’t reach full power after 5 minutes but also store heat - we hope the EPC will change in line with the new innovations and growth of electric heating.

Can electric heating be cheaper than gas?

Gas is generally cheaper as it only costs 16p per kWh however in a gas central heating system all the radiators will be on so that cost is multiplied by the amount of radiators, it doesn’t have money saving features unlike some electric radiators

Running Costs

What are the running costs?

Running costs are entirely dependent on the way you use your heating, and they can be affected by an array of different things:

Insulation

Glazing

Energy Tarriff

No.doors open/closed

How you operate your radiators

KW needed to heat the space

When customers ask how much our radiators will cost them to run, it is very hard to estimate. However, we can give you the formula so you can try and work it out yourself:

KW of radiator x DURATION OF TIME radiator is using electricity xKW/PH (your energy tariff) = cost pkwph

If the radiator uses the full kw output in the first hour of heating how much electric does it actually use in the subsequent hours?

We say our radiators use 2.4 hours’ worth of electricity in 6 hours. This means the NEOS is on for 1 hour for the first hour to get the radiator to the desired temperature - and then the NEOS is on for around 17 - 30 minutes for each hour for 5 hours after that initial 1 hour.

How much does the NEOS electric radiator cost to run?

We predict that the NEOS electric radiator can lead to savings on electricity bills, depending on the heating system previously installed, drafts, insulation, and energy providers. We have found during a 24-hour test with the University of Huddersfield that the 1.2kW NEOS radiator compared to a panel heater only uses 12.20kW of energy, whereas the 1.2kW panel heater used 30.09kW of energy to maintain the room at 20 degrees. This difference in energy used can have significant savings on heating bills, which is extremely important to consider when buying heating for your home.

How long does the NOES electric radiator take to warm up?

Due to the soapstone core our radiators take only 6 minutes to start convecting heat into your room, however to reach the desired temperature will depend on a few factors:

Existing room temperature
Rooms heat loss and insulation
Desired temperature

As long as you have the right size of radiator then the room should warm up rapidly.

How expensive is electric heating in the UK?

The cost of electric heating in the UK varies, but on average, electricity costs around 30p per kWh (kilowatt-hour) as of 2024. While electric heating can be more expensive per unit than gas, modern electric radiators like our NEOS electric radiator are designed for maximum energy efficiency. With advanced features that reduce energy consumption, they help lower running costs. The actual cost depends on your home’s size, insulation, and electricity tariff, but with the right system, electric heating can still be affordable and efficient.

Can you stay on an economy 7 tariff with the NEOS electric radiator?

No, it’s not recommended. NEOS radiators are direct-acting heaters, providing heat instantly when needed, unlike night storage heaters that rely on charging overnight. Economy 7 tariffs are designed for night-time charging, so staying on this tariff could lead to higher costs during the day. We recommend switching to a standard tariff for the most efficient and cost-effective use.

Specification

What size electric radiators do you need?

The size of your electric radiator entirely depends on your room measurements and the nature of your space. Call us on 0800 5999 109 or email us on [email protected] to find out what size electric radiator your room needs!

What is a thermistor?

A thermistor is found at the bottom left or right hand-side of your radiator (it is a little black cable) or at the side of your radiator in the RF relay unit - this is dependent on the type of thermostat you choose. Thermistors are used to monitor the temperature surrounding a device and temperature changes in a device. Changes in temperature, detected by a thermistor, influences the workings of the NEOS, for temperature sensing - it basically communicates with your thermostat to ensure accurate temperature recordings are made.

What colour do the NEOS electric radiators come in?

A standard NEOS electric radiator comes in RAL 9003 high gloss signal white. However, we do offer a range of RAL colours, subject to stock availability. For more information, give us a call on 0800 599 9109.

Please note there is an additional cost for colour and may affect the lead time of the delivery of your radiator.

How thick are the soapstone blocks?

Our soapstone blocks are compressed to a very small depth/thickness of only 2cm! The measurements of our soapstone blocks are W15cm x H28cm x D2cm - and the number of soapstone blocks inside your radiator is dependent on the kW of your radiator.

How much does the NEOS electric radiator weigh?

Our radiators weigh between 13kg - to 43kg, with the average radiator weighing 30kg. This, on average, is 50% lighter than our competitors.

How long is the cable provided on the radiator?

The standard cable length that comes with all radiators is 1 meter – you can request for the cable to be shorter or longer upon order, however the engineer will request this on your behalf most of the time.

How do you calculate kW output in each room?

We calculate the kW you need, based on an efficiency energy calculation, which is calculated using your room measurements and the nature of room/property. To find out your calculation, give us a call on 0800 5999 109 or email us on [email protected]

Processes

What happens in your consultation?

A heating engineer will visit your property, show you our mini radiator, measure and assess your space, provide you with a quote and educate you on the heating systems available. And if our product isn’t right for you, we will tell you and then point you to an alternative solution.

What happens after you place your order?

Once you place your order, you will be given an account manager that will keep you updated with the progress of your order, alongside email communication.

How long is your quote guaranteed for?

Quotes are guaranteed for 30 days - and our prices stay the same, unless there is a hike in material costs - we don’t do discounts so there won’t be any shifts in unit costs.

How do you get a quote?

You can get a quote by giving us a call on 0800 599 109 or emailing us your floor plans to [email protected] - this will be an approximation if you would like a FREE consultation contact us on the above number and we can arrange for an engineer to visit.

Do you offer a finance option?

No, some companies may use this as an easier way to purchase their radiators that are already very expensive. At Trust we keep our prices affordable so our customers find it easier to buy their new heating system, avoiding the need for finance.

Installation

Why do electric radiators make noise?

It’s normal for electric radiators to make some noise. This can happen because the internal elements expand as they heat up. If your radiator has fans, they might also contribute to the sound. If you’re worried about your NEOS making noises, just give us a call at 0800 599 9109. We’re here to help!

Who should install the NEOS electric radiator?

You’ve got three great options for installing your NEOS radiator:

We can handle the installation for you.
You can install the NEOS yourself. The NEOS is actually designed for self installation with easy plug and play design.
You can hire a qualified electrician. The choice is entirely yours!

What is the lead time?

Usually, our install and delivery take about 4-6 weeks, but this can vary depending on stock levels. Delivery is often faster than installation. For larger orders, it might take a bit longer. Your account handler will advise you of the lead time after your order is confirmed.

Is Delivery, Installation & Removal included?

Delivery or Installation will be included in your quote - you can decide which one you want.

Removal does come at an extra cost, but this can be included in your quote if needed.

How long will installation take?

This is dependent on the nature of your property, but installation normally takes around 30 minutes per radiator, with no fuss or disruption.

How are the NEOS electric radiators installed?

Our radiators are installed with two wall brackets and 4 hooks onto a wall. They are then either plugged into a power socket or connected (hard-wired) to a fused-spur. All of our radiators come with a 3-pin plug so you have both options! However, we do recommend hard-wiring - if we are installing we will specify this.

Does the NEOS electric radiator have to be hard wired?

Nope! You can either hard-wire it or plug it into a socket. We provide a 3-pin plug with every radiator for flexibility. But for larger radiators, we do recommend hard-wiring.

Do we remove and dispose of your old heating system?

Yes, we remove most electrical heating systems, but this does incur an extra cost. Your engineer can include this in your quote if needed. Please note, some heaters contain asbestos and require special disposal, and wet systems might need extra work.

Can you install the NEOS electric radiator yourself?

Yes, we offer 2 options for installation. Firstly, you can install yourself and the installation is generally straightforward, with the radiators going into a regular socket or a fuse spur. We supply fitting and operating instructions via a manual and how to videos and if need be, phone support. However, if you have any concerns about the circuit or consumer unit within your property, a Which? registered electrician would be the ideal person to carry out any additional electrical work. Or we can install and take all the hassle away!

Can the NEOS be freestanding?

The NEOS is designed to be wall-mounted, so it doesn’t have a freestanding option. But don’t worry—it only weighs about 20kg on average, so it doesn’t need any extra support. It’s easy to install and perfect for your walls!

Are we insured?

We have Public Liability Insurance which means you are protected from the risks of liabilities imposed by lawsuits and similar claims and protects the insured if the purchaser is sued for claims that come within the coverage of the insurance policy.

We are also a Which? Trusted Trader - which means we have to adhere to strict consumer guidelines - to find out more info about this - see here: https://trustedtraders.which.co.uk/for-traders/articles/what-is-the-which-trusted-traders-code-of-conduct/

Pricing

What if you're buying the NEOS radiators for a business?

If you’re a commercial client and buying larger quantities, please contact us on [email protected] with information about your project and your floor plans for a quote.

How much does the NEOS cost?

The average cost of the NEOS radiator is around £860. Although the installation of the NEOS radiators can range in price dependant on a variety of factors. These factors include, size and nature of your property, thermostatstic control, model of radiator and type of installation. For a more accurate quote, call us on 0800 5999 109 or email us on [email protected].

What are the payment terms?

Payment terms are 50% deposit upon order and then 50% balance 7 days prior to the agreed upon installation/delivery date or no later than 6 weeks from the date of placing the order, whichever occurs soonest.

Do we offer Discounts?

As a premium electric heating solutions provider, we believe in the value of our product and we have a 1 price for all (with a few exceptions). Whether you live in London, Leeds or Scotland the price is the same for everyone. Discounts are only available to - NHS workers, Army veterans or current army employees. Check out our Pricing Video here: https://www.youtube.com/watch?v=8y1eSuemlQY

Can you save money on a NEOS radiator?

At Trust we don’t do discounts. We don’t mess around on price, we just charge you what it costs us to make and what profit we need to be a sustainable business. There’s no Double Glazing tactics here, we’re not closing down, we don’t have a cash-back scheme… Honest Radiators at an honest price.

Is electrical work included?

Our radiators are classed as a 13 Amp appliance so when we install we simply plug or fuse spur your radiator into existing sockets. Our team aren’t sparkys but they ARE electrically competent.

If you need additional electrical work (like new sockets, upgraded board), an electrician will need to do this, so you will need a separate quote. We can get an electrician from our Trusted Which? Network to quote you prior to your installation/delivery.

What factors influence Delivery or Installation cost?

Delivery costs are calculated using our Trusted courier or if we are near your area.

Installation costs are calculated by the time it will take our Installers to fit your radiators and the distance from Trust HQ - this is often much cheaper than our competitors.

What other additional costs might you consider?

Other additional costs that you will need to consider is…

*Removal of wet systems

*Consumer board upgrade

Averagely it costs around £25 per wet radiator to be removed and a consumer board upgrade can cost between £350 - £650, depending on where you are in the country.

Safety

Where can I safely install my new radiator(s)?

To ensure safe installation of your radiator(s), it is important to mount them on a clear wall space. Do not obstruct any live plug sockets during installation. If you must install a radiator over a plug socket, please make sure to use a blanking plate to adhere to the ‘The Plugs and Sockets etc. (Safety) Regulations 1994.’

What are the reasons for your electric heater not working?

There are a few potential reasons why your electric heater may not be working:

The plug could be faulty.
The heating elements inside the electric heater may be broken.
There might not be sufficient amperage on your consumer board for your electric heater.

In this situation, it’s best to reach out to your electric heating manufacturer or an electrician for assistance. If you’re a Trust customer and experiencing issues with your electric heating, don’t hesitate to call us on 0808 2803 873.

Is it safe to dry clothes on your electric radiator?

We completely understand the convenience of using your electric radiator to dry clothes, but your safety is our utmost priority. Here’s why we recommend against it:

Drying clothes directly on your electric radiator can block the airflow, potentially causing it to overheat. This not only affects the radiator’s efficiency but can also create a fire hazard, which is something we want to avoid at all costs.

To keep you safe and ensure your electric radiator works at its best, we recommend using a dedicated clothes drying rack or a clothesline. These options are not only safer but also help maintain your electric radiator’s top-notch performance.

Is it harmful to sleep with your electric radiator on?

We understand that staying warm during the night is important, but safety is our top concern when it comes to your electric radiator. Here’s what you need to know:

If your electric radiator is securely fixed to a wall and has no obstructions like curtains or hanging clothes nearby, you can confidently leave it on overnight. It won’t cause any harm and can provide a cosy night’s sleep.

However, if your electric radiator is freestanding or portable, we strongly advise against leaving it on overnight. These types of electric radiators can be easily knocked over, posing safety risks. Your safety is important, so we recommend switching off portable electric radiators before bedtime.

Do electric radiators need their own circuit?

Generally, electric radiators don’t require a dedicated circuit. However, it’s essential to ensure that your consumer board can handle the additional amperage used by electric radiators.

Depending on your home’s electrical setup, you may consider an upgrade to ensure seamless operation for your electric radiator.

Can the NEOS Electric Radiators be installed in bathrooms?

Yes as long as it is installed at least 60cm away from the water source.

We also provide towel radiators in the following dimesions for bathrooms:

Large towel rail: 1600 x 500 mm
Small towel rail: 1000 x 500 mm

Towel raisl do not require the 60cm clearance.

Can electric radiators catch fire?

Safety is a top priority when it comes to electric radiators. In certain cases, electric radiators can pose a fire risk if they lack proper ventilation, potentially leading to your electric radiator overheating. Additionally, if your electric radiator comes into contact with water, there’s a possibility of sparks.

Rest assured, our NEOS electric radiator is designed with a thermal trip feature to prevent overheating, enhancing your safety and providing peace of mind.

Frequently Asked
Questions

The NEOS Radiators

Comparisons

Running Costs

Specification

Processes

Installation

Pricing

Safety

Book your consultation now
call 0800 5999 109 or
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Frequently AskedQuestions

The NEOS Radiators

Is electric heating efficient?

How will radiators perform in a poorly insulated property?

How slim are your radiators?

How much radiant heat, how much convection?

How long is my radiator guaranteed for?

How does Electric Heating work?

How do your radiators warm the room?

Are your radiator controls easy to use?

Are your Electric Radiators storage heaters?

Are we a Which? electric radiator?

Comparisons

Why should you switch to electric when gas is cheaper?

What’s the difference between gas and electric?

What is the difference between a soapstone and a clay core?

Oil filled radiators are cheaper to buy than your heaters - what’s the main difference?

Is the NEOS suitable for passive homes?

Is the NEOS electric radiator good for supplementary heating?

How is the NEOS electric radiator different to old night storage heaters?

How is the NEOS electric radiator different from other german radiators?

How does your cool wall technology differ from that of your competitors?

How are you different to a high heat retention radiator?

Can electric heating be cheaper than gas?

Running Costs

What are the running costs?

If the radiator uses the full kw output in the first hour of heating how much electric does it actually use in the subsequent hours?

How much does the NEOS electric radiator cost to run?

How long does the NOES electric radiator take to warm up?

How expensive is electric heating in the UK?

Can you stay on an economy 7 tariff with the NEOS electric radiator?

Specification

What size electric radiators do you need?

What is a thermistor?

What colour do the NEOS electric radiators come in?

How thick are the soapstone blocks?

How much does the NEOS electric radiator weigh?

How long is the cable provided on the radiator?

How do you calculate kW output in each room?

Processes

What happens in your consultation?

What happens after you place your order?

How long is your quote guaranteed for?

How do you get a quote?

Do you offer a finance option?

Installation

Why do electric radiators make noise?

Who should install the NEOS electric radiator?

What is the lead time?

Is Delivery, Installation & Removal included?

How long will installation take?

How are the NEOS electric radiators installed?

Does the NEOS electric radiator have to be hard wired?

Do we remove and dispose of your old heating system?

Can you install the NEOS electric radiator yourself?

Can the NEOS be freestanding?

Are we insured?

Pricing

What if you're buying the NEOS radiators for a business?

How much does the NEOS cost?

What are the payment terms?

Do we offer Discounts?

Can you save money on a NEOS radiator?

Is electrical work included?

What factors influence Delivery or Installation cost?

What other additional costs might you consider?

Safety

Where can I safely install my new radiator(s)?

What are the reasons for your electric heater not working?

Is it safe to dry clothes on your electric radiator?

Is it harmful to sleep with your electric radiator on?

Do electric radiators need their own circuit?

Can the NEOS Electric Radiators be installed in bathrooms?

Can electric radiators catch fire?

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Frequently Asked
Questions

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call 0800 5999 109 or
book online >