All electrical appliances are 100% efficient, 1kw in = 1kw out. However, to what extent are they efficient? This is what sets our heaters apart – our storage element and aluminium allow for minimum energy usage and maximum usable heat output.
Our radiators are calculated for each of your rooms based on an efficiency factor - this takes into consideration your insulation, glazing and nature of your property. So, if you have a poorly insulated property, we will increase the efficiency factor - supplying you with a larger radiator that will ensure your radiator performs optimally.
Our radiators are genuinely ultra slim, at only 6.5cm deep compared to other manufactures that are 10cm deep and charge an extra for anything slimmer.
The NEOS is mainly a convection-based radiator - this means that 80% of the heat you feel is based on the convection process, of dragging cold air and then releasing warm air - the other 20% is radiant heat - which you can feel the closer you get to the radiator through the top lid.
Your radiator is guaranteed for 25 years and your thermostat is guaranteed for 5 years - one of the longest and all inclusive guarantees in the industry - check our Terms & Conditions for more info!
Sounds like a silly question, but it’s not we promise! Electric heating works by converting electricity into heat. This is typically done by heating elements, such as coil wires which are designed to heat up when an electrical current is passed through them. This heat can then be transferred to the surrounding air, which in turn warms the room. Some electric heaters use radiant heating elements that directly heat objects in the room, while others use forced-air systems to circulate heated air via a convection process.
NOTE: The type of electric heater and heating element used will determine how the heater operates and the level of efficiency it provides.
Our radiators draw cold air in from the floor and rapidly convert it into warm air using our double / triple convection flutes. We use double / triple convection flutes to increase the warm air flow throughout the room and this results in a quicker heat up time. Other companies just use single convection flutes. Our radiators have a sensor to measure the room temperature at the floor level (the coldest part of the room) ensuring even heat distribution and no more cold feet. Other manufactures use complicated and expensive wall mounted thermostats that turn the radiators off after only the top half the room has been heated.
The choice is yours, we recommend an analogue control that is very simple to use and easy to understand. It allows complete temperature and timed control of the radiator. However if you would like a very complicated expensive digital control, used by other larger manufactures, then we can provide one
Our electric radiators are classed as Modern Storage Heaters – they are a mix of an electric radiator and a storage heater. Let’s say you wanted your room to get to 20 degrees, the radiator would turn on and use electricity to get to that 20 degrees and then turn off and stop using electricity– however, at this point it would then use its soapstone core to emit heat to ensure that 20 degrees is maintained - without using any more electricity. It then runs on cycles - with the radiator only being on for 17-30 minutes of every hour. This means you have the great benefit of the storage element, without the high energy bills, with full controllability 24 hours a day!
We are proud to be one of the few Which? Trusted Traders, especially in the industry we are in! The Which? Trusted Traders is an endorsement scheme that recognises reputable traders, it is designed to raise the standard of the trade industry for consumers, by setting a benchmark they expect all traders to meet before they can become endorsed. All traders who successfully pass the assessment process become a Which? Trusted trader and can use the icon on their branding and promotional material.
On the face of it, gas seems cheaper due to the difference in energy unit costs, but there are LOTS of hidden costs with gas heating.
- Gas boilers need servicing every year, which will set you back around £80 a pop. Let alone when you need a complete new boiler, which can cost you up to £5,000!
- Gas heating can also be very inefficient, with boilers only converting between 60% - 90% of heat to the radiators.
- On average, boilers come with a 1-5 year warranty vs our 25 year guarantee. So, if your boiler breaks after 5 years (which they often do!), you’ll be responsible for covering the high replacement costs. With Trust, you’ve got 25 years cover as standard.
- The 2025 GAS boiler Ban means no new gas boilers can be installed in new homes and then in 2035 no gas boilers can be repaired, this, alongside the rising cost of gas versus electric energy prices, will force UK homeowners to switch to electric.
The difference between gas and electric is that a gas heating system requires a boiler which is filled with gas and then heats water, then it will distribute to the radiators in the house one by one. on the other hand, electricity is just electric currents heating up. most electric radiators are plugged into sockets.
The NEOS Radiators have a soapstone core, which is a natural volcanic stone that has been used for thousands of years in heating and cooking. The reason we chose soapstone as our storage element is due to its ability to absorb, hold, and radiate heat without burning or melting, making it the ideal choice for efficient electric heating. We have found a way to compress 16cm of soapstone into just 2cm, which is how we are able to keep our radiators warmer for longer. On the other hand, clay cores, also known as chamotte, are porous and prone to cracking due to moisture from the air passing through the core. This causes small cracks in the core, similar to the way a river bed is formed. This moisture can cause the clay to expand and contract, leading to further cracking over time. In contrast, soapstone is non-porous and does not crack when exposed to moisture, making it a superior choice for heating cores in electric radiators. So, the main differences between a clay and soapstone heating core are their ability to hold and radiate heat, and their susceptibility to cracking due to exposure to moisture. At Trust Electric Heating, we chose soapstone for our NEOS Radiators due to its superior heat retention and durability, ensuring our customers receive the highest quality heating experience. Check out an independent website: https://www.geologysuperstore.com/product/soapstone/ and ask your Heating Engineer to show you the Soapstone Test.
Oil Heaters are slow to produce heat, this is because they depend on the liquid to warm first before providing any heat. This process is slow because the heat needs to travel to the casing and then to the air. Oil-Filled Heaters are also very heavy, making them difficult to move from one place to another and aren’t suitable for larger spaces as they are radiant heaters NOT convection heaters. Whereas the NEOS doesn’t need to be on all the time to feel the impacts of the radiator- this is because the heating system is a convection-based heating solution and can be used in larger spaces. Oil-filled radiators tend to have a shorter guarantee too.
We are the only electric radiator on the UK market with a different front panel to back - with a PATENTED back wall technology. Our dimpled back wall means that 40% of heat normally lost to your back wall, is put straight back into your room. This means your radiator is utilising 100% of the heat it creates!
A ‘high heat retention’ radiator is something that is specified under the EPC rating & SAP Calculation, it must hold 40% of its heat 14 hours after the radiator has been turned off - this is normally a Dimplex Quantum. Regular electric radiators, that reach full power after 5 minutes, are classed as a ‘direct acting radiator’. Unfortunately, modern storage heaters (aka the NEOS) sit in a grey area - as they don’t reach full power after 5 minutes but also store heat - we hope the EPC will change in line with the new innovations and growth of electric heating
Many German radiators look very similar, but they only contain clay (also known as chamotte or grog) in their core, which has poor heat retention. Our radiators uniquely contain soapstone. When compressed with 200 tonnes of pressure it is compacted from 16cm to 2cm making it incredibly dense, non-porous and to ensure a very fast warm up time and longer heat retention.
This is dependent on the nature of the room and the heating it already has. Our radiators are supplied to heat up certain room sizes - so we wouldn’t recommend, in most cases, a radiator that would only heat up half (or a supplementary part) of your room. Also, there is the question of Return on Investment - the NEOS radiators are a long-term investment, not a short-term supplementary heating option - speak with our Team to see how this applies to you!
Gas is generally cheaper as it only costs 16p per kWh however in a gas central heating system all the radiators will be on so that cost is multiplied by the amount of radiators, it doesn’t have money saving features unlike some electric radiators
Electric radiators are an ideal solution for passive homes, where insulation is to a high standard due to their sustainable nature.
We will advise you as to the best action regarding your E7 tariff, depending on your current circumstances and usage. If needed we will liaise with your energy supplier on your behalf to ensure you get the tariff that is right for you.
Running costs are entirely dependent on the way you use your heating, and they can be affected by an array of different things:
How you operate your radiators
KW needed to heat the space
When customers ask how much our radiators will cost them to run, it is very hard to estimate. However, we can give you the formula so you can try and work it out yourself:
KW of radiator x DURATION OF TIME radiator is using electricity xKW/PH (your energy tariff) = cost pkwph
We say our radiators use 2.4 hours’ worth of electricity in 6 hours. This means the NEOS is on for 1 hour for the first hour to get the radiator to the desired temperature - and then the NEOS is on for around 17 - 30 minutes for each hour for 5 hours after that initial 1 hour.
We predict that the NEOS electric radiator can lead to a 59.4% saving in electricity bills, depending on the heating previously installed, drafts, insulation, and energy providers. We have found during a 24-hour test with the University of Huddersfield that the 1.2kW NEOS radiator compared to a panel heater only uses 12.20kW of energy, whereas the 1.2kW panel heater used 30.09kW of energy to maintain the room at 20 degrees. This difference in energy used can have significant savings on heating bills, which is extremely important to consider when buying heating for your home.
Due to the soapstone core our radiators take only 6 minutes to start convecting heat into your room, however to reach the desired temperature will depend on a few factors:
Gas and electric are currently at al time highs the price of electricity at the moment is 34p per kWh
The size of your electric radiator entirely depends on your room measurements and the nature of your space. Call us on 0800 5999 109 or email us on [email protected] to find out what size radiator you need!
Our radiators weigh between 13kg - to 43kg, with the average radiator weighing 30kg. This, on average, is 50% lighter than our competitors.
A thermistor is found at the bottom left or right hand-side of your radiator (it is a little black cable) or at the side of your radiator in the RF relay unit - this is dependent on the type of thermostat you choose. Thermistors are used to monitor the temperature surrounding a device and temperature changes in a device. Changes in temperature, detected by a thermistor, influences the workings of the NEOS, for temperature sensing - it basically communicates with your thermostat to ensure accurate temperature recordings are made.
The standard radiator comes in RAL 9003 high gloss signal white. However, our radiators do come in a variety of RAL colours - this is dependent on stock - ask your account manager for a list of in-stock RAL colours. Please note there is an additional cost for colour and may affect the lead time of the delivery of your radiator.
To calculate the kW needed, we need your room measurements, preferably in meters. So, if you have a slanted ceiling, add both heights together and divide by 2 to give the average ceiling height- send these to us via email or ring us on 0800 5999 109 to get the kW needed.
Our soapstone blocks are compressed to a very small depth/thickness of only 2cm! The measurements of our soapstone blocks are W15cm x H28cm x D2cm - and the number of soapstone blocks inside your radiator is dependent on the kW of your radiator.
The standard cable length that comes with all radiators is 1.5 meters – you can confirm for the cable to be shorter or longer upon order, however the engineer will request this on your behalf most of the time.
We calculate the kW you need, based on an efficiency energy calculation, which is calculated using your room measurements and the nature of room/property. To find out your calculation, give us a call on 0800 5999 109 or email us on [email protected]
A heating engineer will visit your property, show you our mini radiator, measure and assess your space, provide you with a quote and educate you on the heating systems available. And if our product isn’t right for you, we will tell you and then point you to an alternative solution.
Once you place your order, you will be given an account manager that will keep you updated with the progress of your order, alongside email communication.
Quotes are guaranteed for 30 days - and our prices stay the same, unless there is a hike in material costs - we don’t do discounts so there won’t be any shifts in unit costs.
You can get a quote by giving us a call on 0800 599 109 or emailing us on [email protected] - this will be an approximation if you would like a FREE consultation contact us on the above too and we can arrange for an engineer to visit.
No, some companies may use this as an easier way to purchase their radiators that are already very expensive. At Trust we keep our prices affordable so our customers find it easier to buy their new heating system, avoiding the need for finance.
Some electric radiators have an element inside and with heat, these elements expand which can sometimes give off peculiar noises. Or if the heater has fans that can also create noise.
You have three options for the installation of your radiator. Firstly, we can install. Secondly, you can install the radiator using our fitting instructions, or you can get a qualified electrician to do so. The choice is yours!
Our install and delivery time is normally 4-6 weeks but can take longer or shorter in certain cases, dependent on stock. Delivery lead time is normally less than installation - but again this is subject to stock. Larger orders may take longer than 6 weeks - please ask your account handler for an approximation on lead time.
Delivery or Installation will be included in your quote - you can decide which one you want.
Removal maybe included in your quote - we can remove most electric heating systems but we can get you a separate quote for any wet system removal.
Installation normally takes around 30 minutes per radiator, with no fuss or disruption.
All of our customers are provided with operating and fitting instructions – this explains step by step how to install our radiators and if you need additional support, you can contact us by phone or check out our videos here: https://www.trustelectricheating.co.uk/how-to-guides/ The install of the radiators is self-explanatory and requires little to no equipment.
Our radiators are installed with two wall brackets and 4 hooks onto a wall. They are then either plugged into a power socket or connected (hard-wired) to a fused-spur. All of our radiators come with a 3-pin plug so you have both options! However, we do recommend hard-wiring - if we are installing we will specify this.
Yes. In most cases, we do not charge our customers for removal of their old night storage heaters. Other companies may not remove complete night storage heaters and if requested will charge accordingly for removal or disposal.
Please note: some night storage heaters contain asbestos and may require specialist disposal. Additionally some wet systems may require supplementary work.
No, all radiators can be either hard-wired or plugged into a power socket. All of our radiators come with a 3-pin plug, so you have both options! However, we do recommend hard-wiring - especially for larger radiators.
Yes, we offer 2 options for installation. Firstly, you can install yourself and the installation is generally straightforward, with the radiators going into a regular socket or a fuse spur. We supply fitting and operating instructions via a manual and how to videos and if need be, phone support. However, if you have any concerns about the circuit or consumer unit within your property, a NICEIC registered electrician would be the ideal person to carry out any additional electrical work. Or we can install and take all the hassle away!
We have Public Liability Insurance which means you are protected from the risks of liabilities imposed by lawsuits and similar claims and protects the insured if the purchaser is sued for claims that come within the coverage of the insurance policy.
We are also a Which? Trusted Trader - which means we have to adhere to strict consumer guidelines - to find out more info about this - see here: https://trustedtraders.which.co.uk/for-traders/articles/what-is-the-which-trusted-traders-code-of-conduct/
If you’re a commercial client and buying larger quantities, please contact us on [email protected] with information about your project and your floor plans for a quote.
The average cost of the NEOS radiator is around £850. Although the installation of the NEOS radiators can range in price dependant on a variety of factors. These factors include, size and nature of your property, thermostatstic control, model of radiator and type of installation. For a more accurate quote, call us on 0800 5999 109 or email us on [email protected].
Payment terms are 50% deposit upon order and then 50% balance upon installation/delivery (normally 4 - 8 weeks later).
If you wish for a finance/payment plan we maybe able to accommodate depending on balance and timelines - ask your account manager.
As a premium electric heating solutions provider, we believe in the value of our product and we have a 1 price for all (with a few exceptions). Whether you live in London, Leeds or Scotland the price is the same for everyone. Discounts are only available to - NHS workers, Army veterans or current army employees. Check out our Pricing Video here: https://www.youtube.com/watch?v=8y1eSuemlQY
At Trust we don’t do discounts. We don’t mess around on price, we just charge you what it costs us to make and what profit we need to be a sustainable business. There’s no Double Glazing tactics here, we’re not closing down, we don’t have a cash-back scheme… Honest Radiators at an honest price.
Our radiators are classed as a 13 Amp appliance so when we install we simply plug or fuse spur your radiator into existing sockets. Our team aren’t sparkys but they ARE electrically competent.
If you need additional electrical work (like new sockets, upgraded board), an electrician will need to do this, so you will need a separate quote. We can get an electrician from our Trusted Which? Network to quote you prior to your installation/delivery.
Delivery costs are calculated using our Trusted courier or if we are near your area.
Installation costs are calculated by the time it will take our Installers to fit your radiators and the distance from Trust HQ - this is often much cheaper than our competitors.
Other additional costs that you will need to consider is…
*Removal of wet systems
*Consumer board upgrade
Averagely it costs around £25 per wet radiator to be removed and a consumer board upgrade can cost between £350 - £650, depending on where you are in the country.
There are a few potential reasons why your electric heater may not be working:
In this situation, it’s best to reach out to your electric heating manufacturer or an electrician for assistance. If you’re a Trust customer and experiencing issues with your electric heating, don’t hesitate to call us on 0808 2803 873.
We completely understand the convenience of using your electric radiator to dry clothes, but your safety is our utmost priority. Here’s why we recommend against it:
Drying clothes directly on your electric radiator can block the airflow, potentially causing it to overheat. This not only affects the radiator’s efficiency but can also create a fire hazard, which is something we want to avoid at all costs.
To keep you safe and ensure your electric radiator works at its best, we recommend using a dedicated clothes drying rack or a clothesline. These options are not only safer but also help maintain your electric radiator’s top-notch performance.
We understand that staying warm during the night is important, but safety is our top concern when it comes to your electric radiator. Here’s what you need to know:
If your electric radiator is securely fixed to a wall and has no obstructions like curtains or hanging clothes nearby, you can confidently leave it on overnight. It won’t cause any harm and can provide a cosy night’s sleep.
However, if your electric radiator is freestanding or portable, we strongly advise against leaving it on overnight. These types of electric radiators can be easily knocked over, posing safety risks. Your safety is important, so we recommend switching off portable electric radiators before bedtime.
Generally, electric radiators don’t require a dedicated circuit. However, it’s essential to ensure that your consumer board can handle the additional amperage used by electric radiators.
Depending on your home’s electrical setup, you may consider an upgrade to ensure seamless operation for your electric radiator.
Safety is a top priority when it comes to electric radiators. In certain cases, electric radiators can pose a fire risk if they lack proper ventilation, potentially leading to your electric radiator overheating. Additionally, if your electric radiator comes into contact with water, there’s a possibility of sparks.
Rest assured, our NEOS electric radiator is designed with a thermal trip feature to prevent overheating, enhancing your safety and providing peace of mind.