What Happens During a Trust Electric Heating Consultation?

A consultation should feel helpful, not awkward, not pushy, and definitely not like you need to “perform” as a homeowner.

What’s the point of a consultation?

It’s to make sure you get:

• The right radiator sizes for the rooms

• A setup that suits how you actually live (not a one-size-fits-all plan)

• Clear answers on installation, timelines, and what happens next

• We have to make sure your home will benefit from our system, we won’t sell you our radiators unless we know they’ll work for you!

What typically happens on the visit?

Most consultations include:

• A chat about what you have now (e.g., storage heaters, old panels, gas)

• A look at the rooms you want to heat

• Measurements and a quick assessment of the space

• A walk through of our company and our product

• Time to ask questions (controls, appearance, installation)

Will you tell me if it’s not right?

Yes! Good advice includes saying “this isn’t the best fit” when that’s the honest answer. If NEOS isn’t suitable, we’ll point you towards an alternative approach.

What to prep (so the visit is quicker and more useful)

If you can, have these ready:

• Which rooms you want to heat (and which matter most)

• Any problem areas (cold spots, damp, draughts)

• How you use each room (all day, evenings only, guest room, etc.)

• Any access notes (parking, tricky walls, listed building, etc.)

• For more information please call 0800 5999 109 or email [email protected] for a free quote or consultation today.

Tags: Understanding Heating, General Guides, Tips.