TrustCare Package: What’s Included & Who It’s For | Trust Electric Heating

When people buy electric heating, they usually focus on the radiator itself — how warm it gets, how it looks, and how much it costs to run. 

What often gets missed until later is the practical bit: What happens if something goes wrong?

That’s exactly why we created TrustCare. If you’re researching TrustCare Package cost and whether it’s worth adding to your heating system, this guide breaks it down clearly: price, what’s included, and who it makes the most sense for.

What Is the TrustCare Package?

The TrustCare Package is an optional aftercare and protection plan designed to keep your heating system covered, maintained, and looking its best year-round.

It’s built to remove the stress from ownership — especially if you want peace of mind through winter, or you simply prefer a fixed monthly cost rather than surprise maintenance bills.

How Much Does TrustCare Cost?

TrustCare Package cost is £17.99 per month — roughly 59p a day.

For many homeowners, the value comes down to predictability. Instead of unexpected costs for call-outs, servicing, accidental damage, or cosmetic upkeep, TrustCare gives you an ongoing support package from the same team that manufactures and installs the radiators.

What Do You Get With TrustCare? (What’s Actually Included)

1) No Engineer Call-Out Charges

If something goes wrong, you don’t pay call-out charges.

That matters because a standard engineer visit can easily cost £100+ before any work even begins. With TrustCare, you remove that initial “just to get someone out” cost — which is often the part people resent most.

2) Annual Radiator Refresh (Panels)

One of the most unique parts of TrustCare is the annual refresh.

Each year, customers can request a refresh for one radiator, including the front, top, and side panels.

So if a radiator gets scuffed, marked, scratched, or simply starts looking tired, you can bring it back to a near-new finish — without replacing the whole unit. Think of it like servicing and valeting, but for your heating.

3) Colour Refreshes (Ideal for Redecorating)

If you redecorate, TrustCare gives you access to a custom RAL colour refresh at a fraction of the normal cost.

This is a big deal if you care about interiors. It means your radiators can evolve with your home, rather than becoming the one thing that no longer matches the room.

4) Annual Servicing (Preventative Maintenance)

TrustCare members can request annual servicing, including:

• Testing the radiators

• Checking components

• Ensuring everything is operating efficiently

• Identifying issues early (before they become bigger problems)

This is preventative maintenance — the same principle as servicing a car. You’re reducing the chance of inconvenient failures at the worst possible time.

5) Supplementary Heating Support (If Needed)

Even with high-quality products, unexpected issues can occasionally happen.

TrustCare includes supplementary heating support if your heating system ever needs attention, with one simple goal: keep you warm while things are being sorted.

6) Dedicated Support From the People Who Know the System

A lot of heating products are sold online with generic, outsourced support afterwards.

TrustCare is different: you get a dedicated point of contact and support from a team that understands the product inside out — because Trust manufactures and installs the system.

Why We Created TrustCare (And What It’s Designed to Solve)

Most warranties only really help once something has already gone wrong.

TrustCare is designed for the real-life stuff that happens over years of ownership:

• Ongoing care

• Preventative maintenance

• Cosmetic refreshes

• Easier long-term ownership

• Peace of mind (especially in winter)

The NEOS radiator already comes with a long-term guarantee. TrustCare is the “ownership made easy” layer on top.

Who Is TrustCare Best For?

TrustCare tends to be a strong fit for:

• Homeowners planning to stay put long-term

• People replacing old storage heaters and wanting reassurance

• Elderly homeowners (or families supporting them) who want peace of mind

• Busy households that don’t want unexpected maintenance surprises

• Anyone who wants their radiators to stay looking immaculate

• People who prefer fixed monthly costs over ad-hoc bills

Is the TrustCare Package Worth It?

For the right homeowner, yes — because TrustCare Package cost is small compared to the hassle (and expense) of call-outs, servicing, and cosmetic upkeep over time.

That said, it isn’t essential for everyone. Some customers are perfectly happy relying on the standard guarantee and support. TrustCare is for people who value convenience, predictability, and peace of mind.

FAQs About TrustCare Package Cost

Is TrustCare mandatory?

No. TrustCare is optional. It’s there for customers who want extra cover, convenience, and ongoing care.

Does TrustCare cover cosmetic damage?

TrustCare includes an annual radiator refresh and options for colour refreshes, which is specifically useful for marks, scuffs, and keeping the radiator looking its best.

Is £17.99/month good value?

It depends on your priorities. If you like fixed costs, want annual servicing, and want to avoid call-out charges, it can pay for itself quickly. If you’re comfortable handling issues as they arise, you may not need it.

Want to Check TrustCare Details or Add It to Your Quote?

If you’re weighing up TrustCare Package cost and whether it’s right for your home, you can read the full package details HERE

Tags: General Guides, Pricing.