When you’re investing in a heating system, understanding the long-term costs is just as important as the upfront price. At Trust Electric Heating, we believe in complete transparency, so let’s break down exactly what our warranty covers, what maintenance you can expect, and how NEOS compares to traditional heating systems when it comes to ongoing costs.
Every NEOS electric radiator comes with a 25-year guarantee on all parts except the thermostat. It’s the longest guarantee in the electric heating industry, and it’s a reflection of how confident we are in the quality and durability of our radiators.
The protostat, which is the only moving part in the system, comes with a 5-year guarantee (Trust have 2/3 different types of thermostat all third party). This is standard across the industry, as thermostats are electronic control devices that naturally have a shorter lifespan than the radiator itself.
Let’s talk about what this guarantee means in practical terms. When we say 25 years, we mean it. If any part of your NEOS radiator fails or develops a fault within 25 years of installation, we’ll repair or replace it. This includes:
The aluminium casing—the outer body of the radiator
The soapstone core—the natural stone that stores and releases heat
The heating element—the component that generates the heat
All internal components—everything that makes your radiator work
The modular panels—the front, top, and side panels
If something goes wrong with your NEOS electric radiator, we’ll sort it. That’s the Trust promise.
Here’s where the NEOS really stands out from traditional heating systems. With a NEOS electric radiator, there is no unplanned maintenance required. There’s no annual servicing if you don’t want, no bleeding radiators, no checking pressure gauges, no topping up water levels, and no worrying about breakdowns.
Think about what that means over the lifetime of your heating system. No call-out fees. No emergency repairs. No inconvenient breakdowns in the middle of winter. Just reliable, consistent warmth, year after year.
To understand the true value of the NEOS, let’s compare it to a typical gas boiler system. While the upfront cost of a boiler might seem lower, the ongoing maintenance costs tell a very different story.
If you have a gas boiler, you’re legally required to have it serviced annually by a Gas Safe registered engineer. In 2025, the average cost of an annual boiler service in the UK is between £90 and £150, depending on your location and the type of boiler you have.
Let’s do the maths. Over 25 years (the lifespan of your NEOS guarantee), annual boiler servicing at an average of £100 per year adds up to £2,500. That’s assuming prices don’t increase.
Annual servicing doesn’t guarantee your boiler won’t break down. In fact, most boilers will need repairs at some point during their lifespan. Common issues include:
Faulty pumps
Leaking pipes or radiators
Pressure problems
Thermostat failures
Ignition or pilot light issues
Frozen condensate pipes
Emergency call-out fees can range from £60 to £150, and that’s before any parts or labour costs. A typical boiler repair can easily cost £200 to £400, and major repairs can run into the thousands.
The average lifespan of a gas boiler is 10 to 15 years. That means over the 25-year lifespan of your NEOS electric radiator, you’d likely need to replace your boiler at least once, possibly twice. A new boiler installation costs between £2,000 and £4,000 on average.
Let’s add it up. Over 25 years with a traditional gas boiler system, you’re looking at:
Annual servicing: £2,500 (at £100/year)
Repairs and breakdowns: £1,000+ (conservative estimate)
Boiler replacement: £2,000 to £4,000 (at least once)
With NEOS? £0 in planned maintenance costs. The only potential cost is if your thermostat needs replacing after the 5-year guarantee period, which is far less expensive than boiler repairs.
If you’re on oil or LPG, the maintenance costs are even higher. Oil boilers require annual servicing just like gas boilers, but they also need regular tank inspections, fuel deliveries, and are more prone to breakdowns due to the complexity of the system. The ongoing costs can easily exceed those of a gas boiler.
While many electric radiators on the market rely on lightweight aluminium and basic convection, the NEOS takes a completely different approach. Its solid soapstone core stores and releases heat long after power stops drawing, making it more efficient and consistent than panel or oil-filled heaters that cool rapidly once switched off. Unlike heat pumps, which need outdoor units, planning permissions, and routine servicing, the NEOS is a closed, maintenance-free system—no filters, compressors, or refrigerants to worry about. It installs room by room, runs silently, and delivers true zonal control without sacrificing comfort. In short, it gives you the comfort of a heat pump and the simplicity of electric, without the maintenance, noise, or complexity.
When you choose the NEOS, you’re not just buying a radiator. You’re buying 25 years of guaranteed warmth with no hidden costs, no annual servicing bills, and no unexpected breakdowns. Here’s what that means in practical terms:
No emergency call-out charges—no more panic when the heating fails in winter
No repair bills—if something goes wrong, we’ll fix it under guarantee
No replacement costs—your NEOS is built to last 25+ years
No downtime—your heating works, day in, day out, without interruption
This is what we mean when we talk about heating for life. It’s not just about the quality of the product, it’s about the peace of mind that comes with knowing your heating is sorted, for decades to come.
On top of the 25-year guarantee, we also offer a 100-day warmth guarantee. If your NEOS electric radiators don’t heat your room to a minimum of 20 degrees within the first 100 days, we’ll upgrade or replace them free of charge. It’s another layer of protection and confidence that you simply won’t find with traditional heating systems.
It’s simple: we build our radiators to last.
We use patented technology, including our soapstone core, Cool-Wall Technology, and Quadvex dual convection system. There are no moving parts (except the thermostat), no water to leak, no pressure to maintain, and no complex mechanical systems to fail. It’s engineered for reliability, and that’s why we can stand behind it for 25 years.
In the unlikely event that you experience an issue with your NEOS radiator, getting it sorted is straightforward. Simply contact our team at Trust Electric Heating, and we’ll arrange for a repair or replacement under your guarantee. No hassle, no hidden fees, no arguments. We’re a family business, and we value our reputation and customer care above everything else.
When you factor in the total cost of ownership over 25 years, the NEOS isn’t just a better heating solution, it’s a smarter financial investment. While traditional boiler systems rack up thousands of pounds in servicing, repairs, and replacements, your NEOS electric radiators will be quietly and reliably keeping you warm, year after year, with zero ongoing costs.
That’s the difference between buying heating and investing in heating for life.
If you’re tired of annual servicing bills, unexpected breakdowns, and the constant worry of whether your heating will last another winter, it’s time to consider the NEOS. With the longest guarantee in the industry, zero planned maintenance, and British-made quality you can trust, NEOS offers true peace of mind.
Want to find out more? Get in touch with our team for a free, no-obligation consultation. We’ll assess your heating needs, answer any questions you have about our warranty and maintenance costs, and provide a clear quote.
You can call us on 0800 5999 109 or email us at [email protected].
Invest in heating that lasts. Invest in peace of mind. Invest in the NEOS.
Tags: Comparisons, General Guides.
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Quick installation and a 100 day warmth guarantee. Whether you’re buying one or several radiators, if our radiators don’t heat your room to a minimum of 20 degrees we will undertake to upgrade or replace the radiators free of charge.
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