How Long Is the NEOS Electric Radiator Guaranteed For?

When you invest in a heating system, you want peace of mind that it’ll last. Warranties matter, they’re a manufacturer’s promise that they stand behind their product. So how long is the NEOS electric radiator guaranteed for?

The Longest Guarantee in the Industry

The NEOS electric radiator comes with:

• 25-year guarantee on the radiator itself

• 5-year guarantee on the thermostat

This is one of the longest and most comprehensive guarantees in the heating industry.

Why This Matters

Most heating systems come with far shorter warranties:

• Gas boilers: Typically 1-5 years

• Standard electric radiators: Often 2-3 years

• Heat pumps: Usually 5-7 years

If your gas boiler breaks down after 5 years (which they often do), you’re responsible for expensive repairs or replacement costs, potentially thousands of pounds. With the NEOS, you’re covered for 25 years.

What Does the 25-Year Guarantee Cover?

Our guarantee covers manufacturing defects and component failures under normal use. This includes:

• The soapstone core

• The aluminium casing

• The heating elements

• The internal components

The 5-year thermostat guarantee covers all thermostat functions and components.

For full details on what’s covered and any exclusions, check our Terms & Conditions on our website.

Why Can We Offer 25 Years?

We can offer such a long guarantee because we genuinely believe in the quality and durability of our product. The NEOS electric radiator is:

• Manufactured in Britain to exacting standards

• Built with premium materials (soapstone, aluminium)

• Engineered for longevity, not planned obsolescence

• Tested rigorously before leaving our facility

Since 2014, thousands of customers across the UK have chosen Trust Electric Heating, and our long-term guarantee reflects our confidence in what we’ve built.

-5: Covered by warranty, but you still pay ~£80/year for servicing = £400

• Year 6+: You’re paying for servicing AND any repairs or replacement

If your boiler needs replacing after 10 years (common), you’re looking at £3,000-£5,000 for a new one. Over 25 years, you could easily spend £10,000+ on boiler servicing, repairs, and replacements.

With the NEOS electric radiator, you pay once and you’re covered for 25 years. No annual servicing. No surprise repair bills. Just reliable heating with the longest guarantee in the industry.

What About Installation?

Our guarantee covers the radiator and thermostat. If we install your system, our installation work is also covered. If you choose to install yourself or use your own electrician, the radiator and thermostat guarantees still apply—just make sure installation follows our guidelines.

Peace of Mind for a Quarter Century

A 25-year guarantee isn’t just about covering faults—it’s about confidence. We’re a family business that’s been manufacturing NEOS radiators since 2014, and we plan to be here for decades to come. When we say 25 years, we mean it.

The Bottom Line

The NEOS electric radiator comes with a 25-year guarantee on the radiator and a 5-year guarantee on the thermostat—one of the longest, most comprehensive guarantees in the UK heating industry. It’s proof that we build heating systems designed to last.

Ready for Heating That Lasts?

If you want electric heating backed by an industry-leading guarantee, let’s talk. Call 0800 5999 109 or email [email protected] for a free, no-obligation quote.

Trust Electric Heating, 25 years of protection, British-made quality.

Scott Conor

Chief Technical Officer

In 2012, Scott founded Trust and invented the NEOS electric radiator after finding a gap for a more innovative and cost-effective electric radiator within the industry. He’s the driving force behind Trust’s research and development, using market-leading strategies to keep customers warm for less.

Meet the Team | More Blogs from Scott

Tags: General Guides.