After the Consultation — What Happens Next?

Once you’ve had your consultation and decided to go ahead, it’s normal to wonder what happens next — and how long everything takes.

Step-by-step: what usually happens

While every home is different, the process typically looks like this:

1. Initial enquiry (phone/email)

2. Consultation/assessment

3. Quote and radiator plan

4. Order confirmed

5. Production and scheduling

6. Delivery and installation (or supply-only delivery)

7. Aftercare and support

What you’ll receive along the way

Customers usually want clarity on:

• What’s included (supply-only vs installation)

• When you’ll get updates

• Lead times and delivery dates

• Who to contact if you have questions

Payments and timelines

Exact payment terms and lead times can vary depending on what you’re ordering and whether installation is included. We’ll confirm everything clearly at the point of order.

The goal: no surprises

Our aim is simple: you should know what’s happening, when it’s happening, and who to contact.

For more information please call 0800 5999 109 or email [email protected] for a free quote or consultation today.

Tags: Understanding Heating, General Guides, Tips.