Night Storage Heaters LP2-2 - Trust Electric Heating

Older Storage Heaters	NEOS Electric Radiator
Charge overnight	Heat on demand
Release heat whether needed or not	Smart room-by-room control
Bulky design	Slim, modern design
Limited control	Full control via thermostat or phone
Often imported	Made in Britain
Waste heat through the backwall	Patented backwall tech that reduces heat-loss to the backwall.

FAQs

What is the lead time for delivery and installation?

Lead times can vary depending on the time of year, stock levels, and the size of your order. As a guide, delivery and installation is often around 4–6 weeks, but this can be quicker in the summer months. Custom colours are made to order, so they can take a little longer. Delivery is often faster than installation. For larger orders, it may also take a bit longer.

We can confirm the current lead time at quote stage, and your account handler will confirm it again when you place your order.

What is the difference between the NEOS radiator and Night Storage Heaters?

NEOS is a hybrid electric radiator built for modern electric heating. It runs on a standard electricity tariff, rather than relying on overnight charging tariffs like Economy 7 (E7) or Economy 10 (E10) that were designed around older night storage heaters.

Instead of storing heat overnight and releasing it whether you need it or not, the NEOS combines direct heat when you want it with a soapstone core that continues to give out warmth after the radiator switches off. The result is more usable warmth for your oom, plus the flexibility to heat rooms on your schedule.

The NEOS also features our patented back wall technology, designed to reduce heat loss into the wall behind the radiator and push more usable warmth into the room.

The NEOS can also be used with smart tariffs, such as Octopus Cosy, which provides 8 hours of off peak electricity every day.

Is the NEOS radiator easy to control?

The choice is yours. As standard, NEOS comes with a local programmable controller that is simple to use and easy to understand. It allows full temperature control and timed heating for each radiator. Our thermostats are made in-house and can be programmed by our team, so the settings are tailored to your home and how you use your rooms.

If you would prefer more features, there are also upgraded control options available, including remote control so you can make changes when you are out (for example, if you are coming home early or staying out late). Talk to our team about what you want from your heating, and we can recommend a controller that fits your home and your routine.

How much is the running cost of the NEOS electric radiator?

Running costs depend on how you use your heating and the type of home you live in, so it is not something that can be accurately quoted without your room details and your electricity tariff.

Costs are usually affected by things like:

The size of your home and the rooms you want to heat
How warm you set each room, and when you heat it
Insulation levels, draughts/airtightness, and outside temperature
The type and size of your glazing
Whether doors are kept open or closed
“Incidental gains” (heat from sunshine, people, cooking, lighting and appliances)
Your electricity tariff and unit rate
The heat output (kW) needed for the space, and how you operate the radiators

If you want a simple way to estimate the cost for a radiator, you can use this guide formula:

Running cost=Radiator kW×Hours running×Electricity unit rate (per kWh)

For example, a 1.0 kW radiator running for 3 hours at 25.73p per kWh would cost about 77p for that period (1.0 × 3 × 25.73p). In real use, the radiator will not always draw full power continuously once the room is up to temperature, so actual costs can be lower depending on the room and settings.

How long is your electric radiator guaranteed for?

Your radiator is guaranteed for 25 years and your thermostat is guaranteed for 5 years - one of the longest and all inclusive guarantees in the industry - check our Terms & Conditions for more info!

How is the NEOS radiator different from Fischer electric radiators?

One of the main differences is the way the NEOS radiator has been designed. While Fischer electric radiators are commonly associated with a clay core and steel casing, Unlike Fischer radiators, which typically use a clay core and mild steel casing, the NEOS uses a soapstone core and an aluminium body. Soapstone holds heat and gradually releases warmth after the power is off, while aluminium transfers heat faster and more evenly than steel. The NEOS also features a patented back panel design that helps reduce rear heat loss by up to 35%, pushing more warmth into the room instead of the wall behind it.

There are also some differences in control and support. NEOS radiators can be used with a range of thermostat options, including smart controls and zoned heating, depending on the setup chosen. We also offer a 25 year manufacturer’s warranty and a 100 day warmth guarantee, which many customers find reassuring when comparing long term value.

For homeowners comparing electric heating systems, the difference may come down to the combination of British manufacturing, tailored advice, and the features that best suit their home and lifestyle.

Can the NEOS radiator be cheaper than gas?

Gas is often cheaper per kWh (you mentioned around 16p/kWh), while electricity on a standard tariff can be higher (for example, around 25.73p/kWh, depending on your supplier and region). So on unit price alone, electric heating can look more expensive.

However, the total cost is also shaped by how you heat your home. With many gas central heating systems, the boiler heats water and sends it around multiple radiators, so you can end up heating more of the house than you actually need. With NEOS, you can heat room by room, set timers, and control temperatures more precisely, which can help reduce wasted heat.

It’s also worth considering long-term value. Gas systems often come with ongoing costs like servicing and repairs, and boilers may need replacing over time. NEOS is designed for long-term use and comes with a 25-year guarantee, which can make costs more predictable over the years.

Tired of Your Old Storage Heaters?

Get efficient, reliable warmth and savings for the next 25 years with the NEOS electric radiator

Tired of Your Old Storage Heaters?

Get efficient, reliable warmth and savings for the next 25 years with the NEOS electric radiator

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The smarter choice over old storage heaters

Only use heat when needed

Made in Britain

25-year Guarantee

Quick & Easy installation

British Manufacturer - NOT a reseller

Old Storage Heaters vs. The NEOS electric radiator

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