Question 1

Is electric heating efficient?

Accepted Answer

Electric heating can be a highly efficient method of heating your home. While all electrical appliances are 100% efficient in converting input energy to output energy, the extent of their efficiency and heat levels can vary. Our heaters stand out due to their unique combination of a storage element and aluminium construction, which maximises heat output while minimising energy usage. This makes our heaters an excellent choice for those seeking efficient and cost-effective heating solutions for their homes.

Question 2

How will your electric radiators perform in a poorly insulated property?

Accepted Answer

If you have a poorly insulated property, you may be wondering if electric radiators are a suitable heating option for you. At our company, we take into account the unique characteristics of your property, including insulation and glazing, to calculate the required efficiency factor for each room. This means that if you have a poorly insulated property, we will provide you with a larger radiator with an increased efficiency factor to ensure optimal performance. So, you can rest assured that our modern electric radiators will provide you with reliable and efficient heating, regardless of your property's insulation

Question 3

How slim are your electric radiators?

Accepted Answer

If you're looking for slimline electric radiators, you'll be pleased to know that our range is genuinely ultra-slim, measuring just 6.5cm deep. This is a significant advantage over other manufacturers, who typically offer radiators that are 10cm deep and may charge an additional fee for slimmer options. With our electric radiators, you can enjoy sleek and stylish heating solutions that take up minimal space in your home.

Question 4

How much radiant heat, how much convection?

Accepted Answer

If you're considering the NEOS radiator, you may be wondering about the ratio of radiant heat to convection. This radiator is primarily convection-based, with 80% of the heat you feel generated through the process of drawing in cold air and releasing warm air. The remaining 20% of heat is radiant, which you can feel more closely by standing near the top lid of the radiator. This combination of radiant and convection heating provides an efficient and effective way to keep your home warm and comfortable.

Question 5

How long is my electric radiator guaranteed for?

Accepted Answer

Your radiator is guaranteed for 25 years and your thermostat is guaranteed for 5 years - one of the longest and all inclusive guarantees in the industry - check our our Terms & Conditions for more info!

Question 6

How does electric heating work?

Accepted Answer

Electric heating is a common and convenient way to keep your home warm and comfortable. At its core, electric heating works by converting electrical energy into heat energy. This is achieved through heating elements, such as coil wires, which generate heat when an electrical current is passed through them. The heat energy is then transferred to the surrounding air, warming the room. Some electric heaters use radiant heating elements to directly heat objects in the room, while others use forced-air systems to circulate heated air via a convection process. It's worth noting that the type of electric heater and heating element used can affect its efficiency and operating process.

Question 7

How do your electric radiators warm a room?

Accepted Answer

Our radiators draw cold air in from the floor and rapidly convert it into warm air using our double / triple convection flutes. We use double / triple convection flutes to increase the warm air flow throughout the room and this results in a quicker heat up time. Other companies just use single convection flutes. Our radiators have a sensor to measure the room temperature at the floor level (the coldest part of the room) ensuring even heat distribution and no more cold feet. Other manufactures use complicated and expensive wall mounted thermostats that turn the radiators off after only the top half the room has been heated.

Question 8

Are your electric radiator controls easy to use?

Accepted Answer

The choice is yours, we recommend an analogue control that is very simple to use and easy to understand. It allows complete temperature and timed control of the radiator. However if you would like a very complicated expensive digital control, used by other larger manufactures, then we can provide one

Question 9

Are your electric radiators storage heaters?

Accepted Answer

Our electric radiators are classified as a patented Electric Radiators, equipped with numerous energy-saving features. These innovative heaters combine the benefits of an electric radiator and a storage heater. Here's how they work: suppose you want your room to reach a temperature of 20 degrees Celsius. The radiator will use electricity to heat the room to that temperature and then turn off, conserving energy. However, its soapstone core will continue to emit heat to maintain the desired temperature without using any more electricity. The radiator operates on a cycle, only running for 17-30 minutes each hour. This means you can enjoy the benefits of a storage heater without the high energy bills, and you have full control over the heating 24 hours a day.

Question 10

Are we a Which electric Radiator?

Accepted Answer

If you're looking for reliable and trustworthy electric heating solutions, you'll be pleased to know that we are a proud member of the Which? Trusted Traders scheme. This endorsement programme recognises reputable traders in the electric heating industry and sets a high standard for customer service and product quality. To become a Which? Trusted Trader, a company must pass a rigorous assessment process and meet strict criteria. By choosing a Which? Trusted Trader like us, you can be confident that you are working with a reputable and trustworthy provider of electric heating solutions. Look out for the Which? Trusted Trader icon on our branding and promotional material.

Question 11

What areas do you cover?

Accepted Answer

At Trust Electric Heating, we provide our advanced heating technology and services to customers throughout the UK, including England, Scotland, Wales, Northern Ireland, and Ireland. With our dedicated team of experts, you can trust us to deliver efficient, reliable, and cost-effective electric heating solutions for your home or business, no matter where you are located. We are committed to providing excellent customer service and ensuring that our customers have access to the latest and most innovative electric heating products on the market.

Does the NEOS electric radiator have to be hard wired?

How long will installation take?

Do you remove and dispose of my old heating system?

Can you install the NEOS electric radiator yourself?

How are the NEOS electric radiators installed?

Who should install the NEOS electric radiator?

Are we insured?

Why do electric radiators make noise?

Can the NEOS radiator be freestanding?

What is the lead time for delivery and installation?

Is delivery, installation and removal included?