The right size electric radiator depends on your room measurements and how easily the room holds heat (for example: insulation, ceiling height, external walls and window size). NEOS electric radiators are available in up to 5 power ratings and 3 formats (standard, vertical and junior), so you can match the heat output to each room.
If you’d like us to recommend the right combination for your home, call 0800 5999 109 or book a Free consultation with us.
All electric heaters are 100% efficient, so in simple terms 1kW in = 1kW of heat out. The difference is how effectively that heat is delivered into the room and how much is wasted.
If you have a poorly insulated property, you may be wondering whether electric radiators are still a suitable option. We take into account the details of your home, including insulation and glazing, to work out the heat requirement for each room. In some cases, this means recommending a larger radiator (with a higher heat output) so the room can reach and hold a comfortable temperature.
While results will always depend on the property, we will recommend a setup designed to give you reliable, consistent warmth based on your home’s needs. For more immediate enquiries, book a consultation with us or call us on 0800 5999 109
Our radiators are calculated for each of your rooms based on an efficiency factor - this takes into consideration your insulation, glazing and nature of your property. So, if you have a poorly insulated property, we will increase the efficiency factor - supplying you with a larger radiator that will ensure your radiator performs optimally.
Our radiators are genuinely ultra slim, at only 6.5cm deep compared to other manufactures that are 10cm deep and charge an extra for anything slimmer.
The NEOS is mainly a convection-based radiator. This means that 80% of the heat you feel is based on the convection process, of dragging cold air and then releasing warm air. The other 20% is radiant heat, which you can feel the closer you get to the radiator through the top lid.
Your radiator is guaranteed for 25 years and your thermostat is guaranteed for 5 years - one of the longest and all inclusive guarantees in the industry - check our Terms & Conditions for more info!
Sounds like a silly question, but it’s not, we promise. Electric heating works by converting electricity into heat. This is typically done using heating elements (such as coil wires) which warm up when an electrical current passes through them. That heat is then transferred into the surrounding air to warm the room.
The NEOS electric radiator uses both radiant and convection heat. Read more about electric heating work in our blog.
Our radiators draw cold air in from the floor and rapidly convert it into warm air using our double / triple convection flutes. We use double / triple convection flutes to increase the warm air flow throughout the room and this results in a quicker heat up time. Other companies just use single convection flutes. Our radiators have a sensor to measure the room temperature at the floor level (the coldest part of the room) ensuring even heat distribution and no more cold feet. Other manufactures use complicated and expensive wall mounted thermostats that turn the radiators off after only the top half the room has been heated.
When you buy a new heater from us, you can return your old electric heater for safe, responsible recycling through our Take-Back Scheme, or alternatively there is a network of recycling centres across the UK where consumers of WEEE can also take WEEE free of charge to be discarded, reused and/or recycled. The complete list of locations can be found at: www.recyclenow.com
The choice is yours, we recommend an analogue control that is very simple to use and easy to understand. It allows complete temperature and timed control of the radiator. However if you would like a very complicated expensive digital control, used by other larger manufactures, then we can provide one
The NEOS is a hybrid electric radiator – combining the benefits of an electric radiator and a storage heater. They feature a built-in storage core but also provide direct heat. For example, if you set your room to 20 degrees, the radiator will initially use electricity to heat the space to the desired temperature. Once this is achieved, it stops consuming electricity and utilises its soapstone core to maintain the temperature, emitting heat without additional power consumption.
The radiator operates in cycles, typically running for only 17-30 minutes each hour, making it highly energy-efficient. This design provides the advantages of a storage heater, such as heat retention, while keeping energy bills lower, along with full controllability 24 hours a day.
Yes. Trust Electric Heating is a Which? Trusted Trader, which means we have been assessed and approved under the Which? Trusted Traders scheme.
Gas can look cheaper at first because the unit price is often lower, but the overall cost can be affected by other factors.
Ongoing costs: Gas boilers usually need an annual service (often around £80), and replacing a boiler can cost thousands (sometimes up to £5,000, depending on the system and install).
Efficiency: Gas heating can also be less efficient in real-world use, with many boilers converting roughly 60%–90% of the energy they use into heat for your home (depending on the boiler and how it’s set up and used).
Warranty and long-term cover: Boilers often come with a 1–5 year warranty, while NEOS comes with a 25-year guarantee, which can help with long-term peace of mind if something goes wrong.
It’s also worth considering the direction of travel in the UK. Heating standards and regulations are changing over time, and there is a general shift towards lower-carbon heating. Because of that, some homeowners choose to explore electric heating now as a more future-ready option, rather than waiting until they have to make a change.
Electric heating produces no direct emissions inside or around your property (because there is no combustion in the home). And as more renewable electricity is added to the grid, electric heating can also become a lower-carbon option overall.
The NEOS is a hybrid electric radiator that runs on a standard electricity tariff, rather than relying on cheaper night tariffs like Economy 7 (E7) or Economy 10 (E10), which are commonly used by older night storage heaters. NEOS uses a soapstone core that can continue to give out heat for a period after it switches off, which can help reduce overall electricity use. Older storage heaters work differently: they store heat in internal blocks overnight and then release it during the day.
NEOS can also be used with some smart tariffs, such as Octopus Cosy, which offers off-peak electricity for set hours each day. Read more about the Cosy tariff here: https://octopus.energy/smart/cosy-octopus/
Oil-filled heaters (often called oil-filled radiators) are electric heaters with a sealed thermal oil inside. When you switch one on, an internal electric element heats the oil first. The hot oil then circulates inside the heater’s channels and warms the metal casing, which releases heat into the room (mainly as radiant warmth, with some natural convection as warm air rises).
Because the oil and the casing need time to warm up, oil-filled heaters can feel slower to get going. They’re also often quite heavy, which can make them less convenient to move around.
By comparison, NEOS is designed to be a convection-based heating solution, which helps circulate warm air around the room. NEOS is also designed to keep releasing warmth gradually after it switches off, so you may not need it running constantly to stay comfortable. Guarantee length can also vary by product and brand.
NEOS radiators use a soapstone core. Soapstone is a natural metamorphic rock that has been used for thousands of years in heating and cooking. We chose soapstone because it can absorb, hold and radiate heat steadily without burning or melting, which makes it well suited as a heat storage element in an electric radiator. We have found a way to compress 16cm of soapstone into just 2cm, which helps keep the radiator warmer for longer.
Clay cores (often called chamotte) are more porous and can be more prone to cracking over time. Moisture in the air passing through the core can contribute to small cracks as the material expands and contracts.
Soapstone is non-porous and does not crack in the same way when exposed to moisture, which is one of the reasons we use it in NEOS. If you would like to see the difference in person, ask your heating engineer about the soapstone test.
A gas central heating system usually relies on a gas boiler (water boiler). The boiler burns gas to heat water, then a pump sends that hot water through pipes to each radiator in the house (a ‘wet heating system’). It also typically needs components like a hot water cylinder or combi boiler setup, valves, and regular boiler servicing to keep everything running safely and efficiently.
Electric heating works without a boiler and without hot water circulating around the home. An electric radiator uses an internal heating element that warms up when an electric current passes through it. Many electric radiators plug into a standard 3 pin socket (or can be hard-wired), and they heat the room directly - so there’s no boiler, no pipework, and no water-filled radiators required.
The NEOS electric radiator can be a good option for passive homes, where insulation is high and heating is often only needed for part of the year. In homes with low space-heating demand, it may be possible to meet your heating needs with a smaller number of lower-power electric radiators, without the cost and complexity of installing a full wet heating system.
The best setup will depend on your home’s specification and heat-loss calculations, so we would always recommend confirming what you need room by room.
This depends on the room and the heating you already have. NEOS radiators are usually sized to provide all the heat for the room where they are installed. However, they can also be used as supplementary heating in some situations, for example, in a previously unheated space such as a converted garage or loft conversion, or if you want to heat one room without heating the whole house (such as when working from home). If you tell us about your room and current setup, we can advise whether NEOS is the right fit for your needs. Book a FREE consultation with us or call us via: 0800 5999 109
Running costs depend on how you use your heating and the type of home you live in, so it is not something that can be accurately quoted without your room details and your electricity tariff.
Costs are usually affected by things like:
If you want a simple way to estimate the cost for a radiator, you can use this guide formula:
Running cost=Radiator kW×Hours running×Electricity unit rate (per kWh)
For example, a 1.0 kW radiator running for 3 hours at 25.73p per kWh would cost about 77p for that period (1.0 × 3 × 25.73p). In real use, the radiator will not always draw full power continuously once the room is up to temperature, so actual costs can be lower depending on the room and settings.
Many German electric radiators can look quite similar to NEOS in terms of style and how they are used day to day. They typically use a heatcore made from clay (often called chamotte or grog) to store and release heat.
NEOS uses a soapstone heatcore instead. Soapstone is a natural rock, and in NEOS it is compressed under high pressure to make it dense and non-porous, which can help with heat retention and steady warmth.
NEOS is also designed differently in how it delivers heat into the room. It includes our patented back wall technology, which is designed to help reduce heat loss into the wall behind the radiator and direct more warmth back into the room, and our Quadvex 4-point convection system, which is designed to circulate warm air effectively.
A “high heat retention” storage heater is a specific category used in EPC and SAP calculations. It is typically designed to be charged (often overnight on Economy 7) and meet a set heat-retention requirement after it has been switched off.
NEOS is not classified as a high heat retention storage heater. NEOS is an electric radiator with a heatcore element, designed to provide controllable warmth without relying on overnight charging in the same way.
Because NEOS sits between traditional categories, it may not always fit neatly into EPC labels such as “direct acting” or “high heat retention”. As electric heating technology develops, EPC categories may continue to evolve to reflect newer designs.
We are the only electric radiator on the UK market with a different front panel to back, with a patented back wall technology. Our dimpled back wall is designed to help reduce the heat that would normally be lost into the wall behind the radiator, directing more warmth back into your room instead. The result is more usable heat in the room, so more of the warmth you pay for ends up where you actually feel it.
Gas is often cheaper per kWh (you mentioned around 16p/kWh), while electricity on a standard tariff can be higher (for example, around 25.73p/kWh, depending on your supplier and region). So on unit price alone, electric heating can look more expensive.
However, the total cost is also shaped by how you heat your home. With many gas central heating systems, the boiler heats water and sends it around multiple radiators, so you can end up heating more of the house than you actually need. With NEOS, you can heat room by room, set timers, and control temperatures more precisely, which can help reduce wasted heat.
It’s also worth considering long-term value. Gas systems often come with ongoing costs like servicing and repairs, and boilers may need replacing over time. NEOS is designed for long-term use and comes with a 25-year guarantee, which can make costs more predictable over the years.
We say our radiators use 2.4 hours’ worth of electricity in 6 hours. This means the NEOS is on for 1 hour for the first hour to get the radiator to the desired temperature - and then the NEOS is on for around 17 - 30 minutes for each hour for 5 hours after that initial 1 hour.
Due to the soapstone core our radiators take only 6 minutes to start convecting heat into your room, however to reach the desired temperature will depend on a few factors:
As long as you have the right size of radiator then the room should warm up rapidly.
The cost of electric heating in the UK varies, but on average, electricity costs around 30p per kWh (kilowatt-hour) as of 2024. While electric heating can be more expensive per unit than gas, modern electric radiators like our NEOS electric radiator are designed for maximum energy efficiency. With advanced features that reduce energy consumption, they help lower running costs. The actual cost depends on your home’s size, insulation, and electricity tariff, but with the right system, electric heating can still be affordable and efficient.
No, it’s not recommended. NEOS radiators are direct-acting heaters, providing heat instantly when needed, unlike night storage heaters that rely on charging overnight. Economy 7 tariffs are designed for night-time charging, so staying on this tariff could lead to higher costs during the day. We recommend switching to a standard tariff for the most efficient and cost-effective use.
The right size electric radiator depends on your room measurements and how easily the room holds heat (for example: insulation, ceiling height, external walls and window size). NEOS electric radiators are available in up to 5 power ratings and 3 formats (standard, vertical and junior), so you can match the heat output to each room.
If you’d like us to recommend the right combination for your home, call 0800 5999 109 or book a Free consultation with us.
A thermistor is a small temperature sensor used to measure the temperature around your radiator. Depending on the thermostat you choose, it may be located at the bottom left or right-hand side of the radiator (as a small black cable), or in the RF relay unit at the side of the radiator. The RF relay unit is a small wireless receiver that lets the thermostat communicate with the radiator.
The thermistor helps the system take accurate temperature readings and communicates with the thermostat, so the radiator can respond properly and maintain the temperature you have set.
The standard NEOS electric radiator comes in RAL 9003 (high gloss signal white). We can also offer a range of RAL colours, subject to stock availability. Please note there is an additional cost for colour and it may affect the lead time for delivery. For more information, call 0800 5999 109.
Our soapstone blocks are compressed to a thickness of 2cm. Each block measures (width) W 15cm x (height) H 28cm x (depth) D 2cm. The number of soapstone blocks inside your radiator depends on the kW rating of the radiator.
NEOS radiators typically weigh between 13kg and 43kg, depending on the model and size, with an average weight of around 30kg. Compared to some similar electric radiators, NEOS can be significantly lighter, in some cases around 50% lighter, depending on the products being compared.
The standard cable length supplied with NEOS radiators is 1 metre. If you need a shorter or longer cable, this can usually be requested when you place your order (and in many cases your engineer will request this on your behalf).
We calculate the power you need using your room measurements and the nature of the room and property (for example insulation, glazing and external walls). If you would like us to work out the right specification for each room, call 0800 5999 109 or book a consultation with us. Once the power specification is confirmed, you can choose the radiator style that best suits your room and décor.
A heating engineer will visit your property, show you our mini radiator, and measure and assess your space. They will talk you through the heating options available, answer any questions, and provide a quote. If NEOS is not the right fit for your home, we will tell you and point you towards an alternative solution.
Once you place your order, you will be assigned an account manager who will keep you updated on the progress of your order. You will also receive email updates throughout the process.
Quotes are guaranteed for 30 days. Our prices are designed to stay consistent, so you will not see changes due to discounts or promotions. In rare cases, prices may change if there is a significant increase in material costs.
There are three ways to get a quote from us:
If you request an estimate from plans or over the phone, it will be an initial approximation, as other factors also need to be considered to make sure we recommend the right size and number of radiators for your home and situation. Quotes are guaranteed for 30 days. Our prices are designed to stay consistent, so you will not see changes due to discounts or promotions. In rare cases, prices may change if there is a significant increase in material costs.
Trust Electric Heating does not currently offer finance. However, there are a couple of ways you can spread the cost. We usually ask for 50% payment when you place the order, with the remaining balance due shortly before installation. You can also choose to upgrade in stages, for example doing 2 or 3 rooms at a time, which can help spread the cost over time.
It’s normal for electric radiators to make some noise as internal components expand when they heat up. If your radiator has fans, they can also contribute to the sound. If you’re concerned about any unusual noises from your NEOS radiator, call us on 0800 599 9109 and we’ll help.
You have three options:
If you’re unsure which option is best for your home, our team can advise.
Lead times can vary depending on the time of year, stock levels, and the size of your order. As a guide, delivery and installation is often around 4–6 weeks, but this can be quicker in the summer months. Custom colours are made to order, so they can take a little longer. Delivery is often faster than installation. For larger orders, it may also take a bit longer.
We can confirm the current lead time at quote stage, and your account handler will confirm it again when you place your order.
Your quote can include delivery or installation (depending on what you choose). Removal of old heaters is usually an additional cost, but it can be added to your quote if needed.
Installation time depends on the nature of your property, but it is typically around 30 minutes per radiator, with minimal fuss or disruption.
NEOS radiators are installed using two wall brackets and four hooks. They are then either:
All radiators come with a 3-pin plug, so you have both options. If we are installing, we will advise the most suitable method for your setup.
No. NEOS can be hard-wired or plugged into a socket. Hard-wiring is often neater and suits permanent installations. If you may move house and want the option to take your radiators with you, a plug-in option may be better. We supply a 3-pin plug with every radiator for flexibility.
Yes, we can remove most electrical heating systems, but this usually incurs an additional cost (your engineer can include it in your quote). Please note:
Some heaters may contain asbestos and require specialist disposal. Wet systems may require additional work
Yes. We offer two options:
We install and take care of everything (including removal/disposal of old heaters where required). We can also arrange any electrical upgrades if needed.
You install yourself. Installation is generally straightforward, with the radiator powered from a nearby 3-pin socket or hard-wired into a fused spur (an electrician may be needed for hard-wiring).
We provide fitting and operating instructions (manuals and how-to videos), and can provide phone support if needed.
It’s one of the most requested features!, but the NEOS radiator is designed to be wall-mounted, so it doesn’t currently have a freestanding option. NEOS radiators are made to order for your home, so you can choose the right model and heat output for each room.
Despite being built for strong performance, the radiator is only around 20kg on average, so it typically doesn’t need extra support beyond correct fixing into a suitable wall. Once installed, it gives you an efficient, space-saving setup with a clean, modern finish.
Yes. We have Public Liability Insurance, which means you are protected if accidental damage or injury occurs as a direct result of our activities. We are also a Which? Trusted Trader, which means we follow strict consumer guidelines.
We do supply NEOS for commercial projects, and options can differ depending on the building type, controls, installation requirements, and procurement process. For commercial enquiries, please visit our commercial site.
No house is the same, and our radiators are made to order to fit your home perfectly, that’s why the price can vary depending on what you need. As a general guide, the average radiator starts from £1000.
While this can feel like a bigger upfront cost, it is an investment in long-term heating. NEOS is designed to last and comes with a 25-year guarantee and UK-based support, so you are paying for reliable electric heating over many years, not a short-term fix.
The costs can also vary depending on the controls you choose, the radiator models, and whether any extra electrical work is needed.
For any enquiries, get a FREE quote with us or feel free to call us on 0800 5999 109.
Our standard payment terms are:
50% deposit when you place your order
50% balance 7 days before the agreed installation or delivery date (or no later than 6 weeks from the date of order, whichever is sooner)
We keep our pricing consistent and do not run seasonal promotions or “today only” deals. Discounts are only available for:
If you think you may qualify, just let our team know when you request your quote.
NEOS is designed to help you heat your home more efficiently by giving you room-by-room control and helping you avoid heating unused spaces. Any savings depend on your current heating system, insulation, how you use your heating, and your electricity tariff.
If you want, we can talk through your current setup and help you estimate likely running costs based on how you heat your home today.
NEOS radiators are classed as a 13 amp appliance, so in many homes they can be installed by plugging into an existing socket or hard-wiring into a fused spur.
If your property needs additional electrical work (for example new sockets, circuit changes, or a consumer unit upgrade), that would be quoted separately by a qualified electrician. If needed, we can help arrange an electrician to quote ahead of installation.
Delivery and installation costs depend on the details of your order and property. Common factors include:
Delivery: whether your order is sent via our trusted courier and your location
Installation: the time required to fit your radiators and the distance to your property
If you’d like a clear breakdown, we can confirm delivery and installation options as part of your quote
Depending on your current heating and electrics, there may be additional costs to consider alongside the radiators themselves. The most common are:
As a rough guide, wet radiator removal is often around £25 per radiator, and a consumer unit upgrade can be around £350 to £650, depending on your property and location. We will always highlight any likely extras during your quote or consultation.
To ensure safe installation of your radiator(s), it is important to mount them on a clear wall space. Do not obstruct any live plug sockets during installation. If you must install a radiator over a plug socket, please make sure to use a blanking plate to adhere to the ‘The Plugs and Sockets etc. (Safety) Regulations 1994.’
A few common reasons an electric heater may not be working include:
If you are a Trust customer and need help, call us on 0808 2803 873. Otherwise, we recommend speaking with your manufacturer or a qualified electrician.
We do not recommend drying clothes directly on an electric radiator. Clothes can block airflow and ventilation, which may cause overheating and reduce performance. For safety, use a dedicated clothes drying rack or a clothesline instead.
If your radiator is securely wall-mounted and has no obstructions nearby (such as curtains or clothes), it is generally fine to leave it on overnight.
If a heater is portable or freestanding, we recommend switching it off before sleeping, as it can be knocked over more easily.
When you buy a new heater from us, you can return your old electric heater for safe, responsible recycling through our Take-Back Scheme, or alternatively there is a network of recycling centres across the UK where consumers of WEEE can also take WEEE free of charge to be discarded, reused and/or recycled. The complete list of locations can be found at: www.recyclenow.com
Generally, electric radiators do not require a dedicated circuit, but your consumer unit must be able to handle the additional electrical load. Depending on your electrical setup, you may need an upgrade to ensure safe, reliable operation. If you are unsure, a qualified electrician can advise.
Yes as long as it is installed at least 60cm away from the water source.
Electric radiators can be a fire risk if airflow is blocked (which can lead to overheating) or if they are used incorrectly. Our NEOS radiators include a thermal trip safety feature designed to help prevent overheating. As with any heater, always keep the area around the radiator clear and follow the installation and usage guidance.
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